Difference between DDI Number and Virtual Phone Number 

 April 28, 2022

A Direct Dial In (DDI) is a phone number which is also referred to as a virtual phone number. A virtual phone number or DDI is a phone number which is not directly associated with a phone line. Your telephone system lives inside an app and it can be deployed across a mobile infrastructure. The software eliminates all the hardware, wires, desk phones and IT resources which used to be essential when employing a business phone system.

The biggest feature of a DDI phone is its flexibility. DDIs can be a main business phone number, phone numbers which directly ring to an extension or numbers which can be managed to perform several different functions. For example, you might set up a DDI in another state or city in order to establish ‘local presence’ for your business in that area. Whenever callers will dial that number, it will ring your office receptionist on the other side of the state. Even it was possible with traditional phones but with a lot of costs. While with a VoIP phone system there are no long-distance fees. Your DDI only exists virtually and is not tied to any physical hardware, and it can ring wherever you like.

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Think about all the analogue technology which recently has gone digital. Photography, music, film, books, currency, cash registers and everything else which is now available online. Everything digital is the new normal and a lot of people actually schedule a ‘device vacation’ in order to go offline.

What Premium Features Does Your Virtual Phone Line Need?

What Premium Features Does Your Virtual Phone Line Need?


DDI or Virtual Number 

As mentioned above a virtual or DDI number does not exist is a single location. It is a part of a VoIP which is delivered through software as a service or SaaS. Every necessary maintenance function like add/delete/move, software upgrades, and programming are managed by a service provider.

There is no new equipment to purchase, install or maintain. It even can be deployed on mobile phones which eliminates the requirement for local phone services and desk phones. Terms including a virtual number, Direct Dial In (DDI) or Direct Inward Dialling (DID) are often used interchangeably. This technology acts as a bridge between your caller’s Public Switch Telephone Network and a VoIP Business phone.

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With a virtual number, you can:

  • Greet your callers through an auto-attendant which learns and develops from your callers.
  • Provide the option of a company phone book to find a particular individual or team.
  • Be assured that all your data gets encrypted whether at rest or in transit, without additional security charges.
  • Assign hunt groups, so that an incoming call rings multiple phone numbers till somebody picks up.
  • utilise the presence feature to determine if the other party is available before you call.
  • Start a conference call on a desk phone when needed through Bluetooth.

How businesses use DDI phone number?

When you sign up for VoIP phone services, you can get multiple phone numbers assigned to another part of the UK and even in other countries. For your partners or customers in those areas, they only need to dial a local phone number, which makes it possible for them to reach out to you. That call will map to your employees’ assigned phone numbers, which may include their current phone number that has been ported into the VoIP phone system so there is no disturbance for your customers.

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Virtual numbers or DDIs can be set up in order to route incoming calls to a particular phone number during business hours and a different phone number for night time and holidays. There are also find me/follow me options which ring a series of phone numbers in turn until somebody answers or it arrives the end of the dial list, then the call goes to an automated system for later follow up.

Not every VoIP service provider has the same facilities. So, you have to make a list of all the features which can be most beneficial for your company requirements and ensure that your provider delivers before you employ a new business phone system.

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All the time Mobile 

A mobile business is much more flexible, agile and more customer-oriented. A VoIP phone app can add a mobile element to businesses with VoIP systems and desk phones, and, also it can convert an organisation into just a mobile company.

A lot of professionals have their own private cell phones; they can take benefit of your current mobile infrastructure and transform it into an advanced VoIP phone service. Calls from inside the VoIP phone app mask the employee phone number and encrypts company data. All phone calls outside the app and all other apps on a worker’s device are kept private. On this way employees can use their own phones and employers can save a lot of money by decreasing capital expenses.

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You wouldn’t require an IT team for installation, administration, and maintenance of your phone network, yet you can take advantage of all the power of an enterprise-level virtual PBX system. All VoIP systems are easier to install and user-friendly yet are powerful enough to substitute your business phone system, reducing up to 88% of your telecommunication cost.

What is a DDI and who should get one?

  • Global businesses with presence in multiple cities and remote employees
  • Entrepreneurs, contractors, and solopreneurs in the field
  • Businesses who are having a tough time getting their existing system mobile
  • Small companies who are not well served by current solutions
  • Agile, lean start-ups who want to stay professional on a financial budget
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The future of business communication is here now

The virtualisation of business phone system helps businesses reduce their expenditure, remove the complicated PBX systems and provide small businesses access to enterprise-level services like automated attendant and local phone numbers in a desirable market. A VoIP phone system can open up new markets to help you grow your business.

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